Return/Exchange Policy

To start a return/exchange please use our easy to use portal HERE.

Returns and Exchanges:

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. To complete your return/exchange, we require a receipt or proof of purchase.

Please be aware that we do not accept items that show signs of being worn, washed, damaged, or that contain hair, deodorant marks, or odors. If a product is returned with any of these signs, the return or exchange will be denied. If your item is deemed ineligible for return or exchange for the reasons listed above and you request to have it sent back to you, you will be responsible for the return shipping costs. If return shipping is not paid, the item will be forfeited to Wooby Hoody.

Checkout+ (Free Returns + Package Protection):

If Checkout+ was purchased at checkout, you are eligible for:

• Free return shipping
• Returns or exchanges on sale items (not including Closeout/End of Season/Final-sale items)
• Package protection for lost or missing shipments (see below)

Non-returnable items:

• Custom items (including embroidered items)
• Closeout/End of Season/Final-Sale items
• Gift Cards

Refunds (if applicable):

Once your return is received and inspected, we will send an email to notify you of receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit automatically applied to your credit card or original payment method. 

Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. Processing time can vary.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@woobyhoody.com.

Defective Items:

We proudly stand behind the quality of our products. If you believe your item is defective, please contact us immediately. Defective item claims are reviewed individually, and we will carefully inspect the item to determine if the issue results from a manufacturing defect or from normal wear and tear.

Normal Wear and Tear:

This is defined as expected and inevitable damage occurring as a result of normal use and/or aging of a product. Damage from normal wear and tear should not render your product unusable during a reasonable life cycle, but textile-based products should not be expected to perform indefinitely at the same level as when they were originally purchased.

Missing or Lost Packages:

If your tracking shows “delivered” but you cannot locate your package, please wait 72 hours before contacting customer service.

Before contacting us, please:

• Check around your delivery location
• Ask neighbors or household members
• Contact your local post office or carrier

If the package has not arrived after 72 hours, please Contact Us and we will provide next steps. All missing or lost packages must be reported within 7 days of the expected delivery date. Reports made after this window may require you to file a claim with the carrier, and we cannot guarantee a replacement or refund.

If Checkout+ was purchased, eligible lost or missing packages will be reviewed for replacement or refund in accordance with the protection coverage.

Shipping:

If you purchased  Checkout+ at checkout then a prepaid return label will be provided for you. Otherwise, you are responsible for the return shipping costs for returning items. Return shipping costs are non-refundable. Depending on your location, exchange product delivery times may vary.