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Refund Policy

Wooby Hoody Return Policy

Returns Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Gift cards
  • Custom items (to include embroidered items) 
  • Sale/Closeout items

To complete your return, we require a receipt or proof of purchase.

Partial Refunds (if applicable) There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

No refunds or exchanges will be granted for items with normal wear and tear.

Normal Wear and Tear This is defined as the expected and inevitable damage that occurs as a result of normal use and/or aging of a product. Damage from normal wear and tear should not render your product unusable during a reasonable life cycle, but textile-based products should not be expected to perform indefinitely at the same level as when they were originally purchased.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@woobyhoody.com

Sale Items (if applicable) Only regular priced items may be refunded or exchanged; unfortunately, sale items cannot be returned/refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged, excluding any normal wear and tear from use. If you need to exchange a hoody that was purchased at regular price, for the same item or a different size, send us an email at support@woobyhoody.com and mail your item to: Wooby Hoody, 217 Cedar St. #60, Sandpoint, ID 83864, United States.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.

Shipping To return your product, you should mail it to: Wooby Hoody, 217 Cedar St. #60, Sandpoint, ID 83864, United States.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.